GALILEO System Status
GALILEO Office Closed in Observance of Memorial Day
Posted May 24, 2012 7:00 am
The GALILEO Support Services office will be closed Monday, May 28th in observance of the Memorial Day holiday. In the event of a GALILEO-related emergency (examples: GALILEO is unavailable, one or more databases are inaccessible), please do the following:
- First, check the GALILEO System Status Announcements.
- Second, call ITS Customer Services at 888-875-3697 and follow the instructions for leaving an emergency page for the ITS HelpDesk, who will notify GALILEO on-call staff.
If you have a non-emergency, general support request or IP change request, please submit a comment to GALILEO using the Contact Us form. All non-emergency issues will be addressed beginning Tuesday, May 29.
Intermittent Errors in GALILEO Search
Posted December 1, 2011 3:15 pm
GALILEO users have been reporting intermittent error messages with GALILEO Search, the federated search feature powered by 360 Search from Serials Solutions. See the following FAQs for steps to resolve the issues:
GALILEO staff is working with the vendor to resolve these problems.
For now, if users receive these types of error messages, here are two ways to resolve the issue:
1) Delete cache and cookies in the browser. See FAQs listed above for instructions.
2) Go to the individual database by clicking the database name in the Databases A-Z list or in Browse by Subject > Articles and Databases
If you have any questions or need more information, please use GALILEO’s Contact Us feature or contact the ITS Help Desk at helpdesk@usg.edu.