• First, check the GALILEO System Status Announcements.
• Second, call ITS Customer Services at 888-875-3697 and follow the instructions for leaving an emergency page for the ITS HelpDesk, who will notify GALILEO on-call staff.

If you have a non-emergency, general support request or IP change request, please submit a comment to GALILEO using the Contact Us form. All non-emergency issues will be addressed beginning Tuesday, May 28.

A team at Education Resources Information Center (ERIC) is working to restore access as quickly as they are able, but many documents must be checked by hand due to the quality of the document, making the process time-intensive.

As of 5/14/13, ERIC has restored online access to more than 21,000 full-text PDFs with publication dates from 2005-2013. These are documents and journal articles with permission to provide the full text that were previously restricted due to privacy concerns. Restrictions also have been lifted on the release of newly indexed, copyright-cleared full text with publication dates of 2005 or greater.

If you would like to request a PDF to be returned online, the ERIC staff have provided an online form where you can request to have a particular document prioritized for review.

A spreadsheet listing newly released documents can be found at the ERIC site. ERIC also provides a PDF Status form where users can check the status of an ERIC document.

Please see the ERIC site for additional information.

If you have any questions or need more information, please use the GALILEO Contact Us form or contact the ITS Help Desk at helpdesk@usg.edu or 1-888-875-3697.